How often does a cold plunge need maintenance?
Cold plunges require water chemistry testing weekly, filter cleaning every 2-4 weeks, and chiller inspection monthly. Our Essential plan covers a single visit per month for owners who want the basics handled. Premium adds a second monthly visit and quarterly deep cleaning for owners who want zero hassle. Commercial clients get weekly visits.
Why is my cold plunge water cloudy?
Cloudy water is almost always one of three things: imbalanced chemistry (pH out of the 7.2-7.6 range or low sanitizer), a clogged or undersized filter, or biofilm forming on surfaces and plumbing. Cold water has different dynamics than a hot tub — chlorine is less effective below 60°F, so most owners under-sanitize. We diagnose the root cause on the first visit and rescue the water without a full drain in most cases.
Why isn't my chiller cooling properly?
The most common chiller issues are clogged condenser coils (cuts cooling capacity 30-50%), insufficient airflow clearance around the unit, low refrigerant from a slow leak, or a failing compressor. If your delta between set temp and actual temp is greater than 3°F, your chiller has a problem. Our $170 service call covers a full diagnostic and we quote any repair before doing the work.
What brands of cold plunge do you service?
All of them. Plunge, Ice Barrel, Renu Therapy, Cold Stoic, Edge Theory Labs, Morozko Forge, Polar Monkeys, BlueCube, Nordic Wave, Sun Home Saunas, Kodiak — and any other residential or commercial cold plunge or chiller-cooled tub. Different brands, same fundamentals.
What's included in a service visit?
Every visit includes water chemistry testing (pH, free chlorine, total alkalinity, calcium hardness, temperature), chemical balancing as needed, filter inspection and cleaning, chiller and compressor health check, surface cleaning and biofilm prevention, pump and circulation inspection, and a detailed digital service report sent to you after we leave.
Do I need a contract?
No. All our maintenance plans are month-to-month — cancel anytime with no fees and no commitment. We earn your business every visit.
What if my plunge has a problem between scheduled visits?
All maintenance plan members get free phone, text, and email support — most issues are solved remotely without a visit. Not sure what's actually wrong first? Our troubleshooting guides cover the most common symptoms (not cooling, no water flow, leaking, chiller trouble) with real repair examples. If we do need to come out, members pay a discounted out-of-schedule service call: $145 for Essential (15% off), $128 for Premium (25% off), and $119 for any Commercial tier (30% off). Non-members pay the standard $170. If repair work is needed beyond the diagnostic, we provide a written quote before doing any work.
How does multi-unit commercial pricing work?
Commercial pricing is base + per-additional-plunge at the same location, billed every 4 weeks (13 cycles per year). For example, Commercial Pro is $599 / 4 weeks for the first plunge and $249 / 4 weeks for each additional plunge — so a 4-plunge gym pays $599 + (3 × $249) = $1,346 every 4 weeks for weekly service. Multi-location operators get 5% off across the entire relationship for 3 or more locations.
How much does cold plunge maintenance cost?
All maintenance plans bill every 4 weeks (13 cycles per year). Residential Essential is $169 / 4 weeks for one visit per cycle ($2,197/year). Residential Premium is $299 / 4 weeks for biweekly visits plus quarterly deep clean ($3,887/year). Residential Weekly is $599 / 4 weeks for 52 visits per year, the lowest per-visit rate of any residential plan ($150/visit effective, $7,787/year). Quarterly Residential is $375 per visit, pay-as-you-go, for owners who want the seasonal deep clean on a recurring cadence. One-Time Deep Clean is $399 flat — same scope as the quarterly clean but no subscription, for first-timers or one-off resets. Annual Chiller Deep Service is a separate $325 add-on (coil clean, refrigerant check, electrical inspection, performance test) — recommended once a year for any daily-use plunge and available on top of any maintenance plan or standalone. Commercial plans range from $279 / 4 weeks (Commercial Light) up to $999 / 4 weeks (Commercial Plus, twice weekly), with multi-unit pricing on top. On-demand repair starts with a $170 service call covering the trip and full diagnostic; repair labor is $185/hr with member discounts of 15–30%.
